Effective Date: [Insert Date]
Welcome to [Platform Name] ("we", "us", or "our"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our gambling platform, including our website, mobile application, and all related services (collectively, the "Platform").
By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our services.
1. Who We Are
[Platform Name] is a provider of online gambling services including but not limited to online casino games, sports betting, and other interactive gambling offerings. We are registered in [Insert Country] under registration number [Insert Number] and our registered office is at [Insert Address].
We act as a data controller under the applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the EU GDPR (where applicable).
2. What Data We Collect
We may collect and process the following categories of personal data:
a) Identity Data
Full name
Date of birth
Gender
Nationality
b) Contact Data
Email address
Phone number
Residential address
c) Financial and Transaction Data
Bank account details
Payment card information
Deposit and withdrawal records
Betting activity and win/loss history
d) Technical Data
IP address
Device identifiers (e.g., MAC address, IMEI)
Browser type and version
Operating system and platform
e) Usage Data
Login frequency
Page interactions
Game preferences
Session durations
f) Marketing and Communication Preferences
Email and SMS preferences
Communication history
g) KYC and AML Data
Government-issued ID (passport, driving licence)
Proof of address (e.g., utility bills)
Selfies or biometric verification (if applicable)
Source of funds or income declarations
3. How We Collect Your Data
We collect your personal data through various means, including:
Directly from you during account registration or KYC checks
Automatically when you use our Platform (e.g., through cookies and tracking technologies)
From third-party verification services, payment providers, and public databases
Through customer support communications
4. Why We Process Your Data
We process your personal data for the following purposes:
To register and manage your account
To verify your identity and age
To comply with legal obligations such as Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
To provide gambling services and facilitate payments
To detect and prevent fraud, abuse, or illegal activity
To personalise your experience and provide recommendations
To send you service updates and transactional information
To communicate promotional offers (with your consent)
To analyse usage patterns for performance improvement
5. Legal Basis for Processing
We rely on the following legal grounds:
Contractual necessity – for account creation, transactions, and gameplay
Legal obligation – for AML/KYC compliance and regulatory reporting
Legitimate interests – for fraud prevention, network security, and service improvements
Consent – for marketing communications and use of certain cookies
6. Who We Share Your Data With
We may share your personal data with the following:
Payment processors (for deposits/withdrawals)
Identity verification providers (for KYC/AML compliance)
Game content providers (where needed for gameplay and jackpots)
Regulatory authorities (as required by gambling laws)
Marketing partners and affiliates (with your consent)
Data analytics and IT service providers
Law enforcement (if required under legal obligations)
We ensure all third parties adhere to data protection laws and use data only as instructed.
7. International Transfers
Some of our service providers or partners may be located outside of the UK/EEA. In such cases, we ensure adequate safeguards are in place, such as:
Standard Contractual Clauses approved by the European Commission
Transfers to countries deemed to have adequate data protection laws
Binding corporate rules (if applicable)
8. Data Retention
We retain your personal data only for as long as necessary to:
Fulfil the purposes it was collected for
Comply with legal, accounting, or regulatory requirements
Typically, this means retaining your data for at least 5 years after your account is closed, in line with gambling and AML regulations.
9. Your Rights
Subject to applicable laws, you have the following rights:
Access – to know what personal data we hold about you
Rectification – to correct any inaccurate data
Erasure – to request deletion (subject to regulatory exceptions)
Restriction – to limit processing in certain circumstances
Objection – to processing based on legitimate interests
Portability – to receive your data in a usable format
Withdraw consent – at any time where processing is based on consent
To exercise these rights, contact us at: [Insert Data Protection Contact Email]
10. Marketing Communications
With your explicit consent, we may send promotional emails, SMS messages, or push notifications. You can manage your preferences at any time from your account settings or by contacting us.
We do not sell your data to third parties.
11. Cookies and Tracking
Our Platform uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather usage data.
You can manage your cookie preferences via your browser settings or our cookie consent tool. For more details, see our [Cookie Policy].
12. Security Measures
We use industry-standard security technologies and organisational measures to protect your data, including:
Encryption (SSL/TLS)
Secure data storage
Role-based access control
Regular audits and penetration testing
Ongoing staff training in data protection
Despite these efforts, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.
13. Children’s Privacy
Our Platform is strictly for individuals aged 18 years or older. We do not knowingly collect personal data from minors. If we discover that a minor has registered or used our Platform, we will delete their data and terminate their account.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of this page. Significant changes will be communicated via email or Platform notifications.
15. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Data Protection Officer (DPO)
[Platform Name]
[Insert Address]
[Insert Email Address]
[Insert Telephone Number]
16. Supervisory Authority
If you are based in the UK, you have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
If you are in the EU, you may contact your local data protection authority.